Done conflicting answers regarding timeouts

i am still timing out 2-5 times daily so i am leaning towards there hasnt been a fix yet, so im wondering if there is a time, 'we cant fix it sorry' or maybe something???

 

so we are going to have to live with it? and you cant doing anything about it?

 

When they figure it out they will fix it

 

in my copy there was no 'time' as the 3rd word that changes the entire message

 

really bad day today with all the timeouts and resets

today 09-19-16 the routine seems to be timing out trying to connect or timing out right after i get connected.yesterday i managed to get a single chest full of sand but that was it for about 5 hrs trying to get in and play.