Laggy Server & Shop is terrible & Staff don't help!

Server: tekkitnew.mym.li:25565

It's for Tekkit Legends!
It's laggy and need more ram and more stablization! Alot of people come on and it lags alot!
There not much staff and when there on they don't help much and ignore most issues!
The shop is terrible and really hard to understand! No one understands it
The spawn is not very creative! Make it more creative and put a rule board and staff board with nether portals for warps to wild instead of pressure plates!

 

Hi there,

While we appreciate your feedback, there are a few things I must point out:

This can only be addressed while the lag is happening. I can direct some @Junior Administrator's to take a look and see if a source can be identified. However a quick look at the performance history indicates to me that the server has been running at an average of 95% performance, certainly not laggy. Allocating more RAM does not solve the issue of badly written mods (blame the mod author) or poorly created player contraptions. In fact, in some cases, more RAM is known to cause issues with longer JVM garbage collection times. (Usually causing the server to freeze every time GC runs).

You have failed to make use of any means of contacting staff members outside of this post- you can use /ticket ingame, our public discord server, or post here on the forums for assistance if a staff member is not online on the server you're on (or is busy). We don't have server specific staff members, and our network is 30 servers wide. We can't be everywhere at once. That being said, I can see about having a staff member pop on more frequently to make sure things are running smoothly.

This is an opinion, and you're the first to complain about it being "hard to understand". In the last two and a half years I've been with MyM, this is the first I've ever heard this. If "no one" understand it, why haven't we had feedback like this prior to your post?

This is also an opinion, and you're also the first to complain about it. There are also many logistic issues involved with this suggestion. Are you spending more time in spawn than you are actually playing? If so, perhaps you should build your base/house/structure the way you desire, so you don't have to constantly look at the spawn point that you vehemently dislike for some reason. I think it would be more far more beneficial for our staff members to focus on player support cases than building fancy, elaborate spawns that few people visit after establishing their own dwelling.

We appreciate respectful constructive suggestions and feedback, so far all I see is ranting. If you have constructive suggestions and(or) feedback on how to improve the network, including possible venues to pursue, please open a new thread.

Warm regards and happy gaming.