There is a bug on the AGS servers where new islands are not getting there starter items in the spawn chest. Restarting the Island isn't working. If your getting this issue just /ticket and it will be addressed as soon as possable.
Have the players reconnected? Sometimes the items are invisible and they need to relog or sort the inventory.
Restarting the island and reloging is not working. There is something up with the items not being spawned when the island is created. They are working on this and it will get fixed. If anyone posts about this ingame have them do a /ticket about it. Also if any of you guys have some extra stuff and dont mind have them open there warp and luggage them some items to help out if you can. *if im online ill repay for them or do it myself*
I have somehow deleted a file when I have created the sky factory server, now I have to rewrite it...