You have your tier if you do /kits you should see the kits you selected and the + symbol will appear after a restart
Sorry had read it wrong, i dont have access to the payment records so this is a issue for either a Director or Founder
There is nothing on record from the last 3 days from someone with a similar name. Did you use the paymentwall gateway? If so please contact their support and ask what is holding the process back. In case of paypal please send me the transaction id. You can use the "Start a Conversation" link below the avatar.