It isn't an issue anymore, after a server restart we were both able to log in without issue. Thank you. You can close this thread now.
Thanks for letting me know!!! We'll keep trying to get her logged on.
I don't know what happened but I'm back in, however, my daughter (TinyPups) still can't get in.
My daughter and I share an Island and after breaking a petal apothecary, our island crashed and we aren't able to log back in. Please let me know...
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